Refund policy

Return and Refund Policy

30-day returns

You have 30 days from the day you receive your order to request a return on ready-to-ship cards and stands.

Return eligibility

• Unused: the item must be in the same condition you received it.
• Original packaging: include everything that came in the package.
• Proof of purchase: your order confirmation or receipt.

To start a return, email ml@optechsol.llc. Approved returns go to:

14585 S. Bascom Ave, Los Gatos, CA 95032

If your return is accepted, we will send you instructions on how to send the package back. Items sent back without prior approval will not be accepted.

Damaged, defective, or wrong items

Inspect your order when it arrives. If anything is defective, damaged, or not what you ordered, contact us right away and we will make it right.

Non-returnable items

• Custom branded cards and stands, since they are printed with your business name, logo, and review link.
• Cards or stands that have been programmed to your Google Business review link at your request, unless they arrived defective.

Exchanges

The fastest way to exchange an item is to return the original and place a new order for the one you want once the return is accepted.

Refunds

Once we receive and inspect your return we will let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

Questions? Email ml@optechsol.llc.